Complaints and negative reviews
Juris Digital complaints and negative reviews, and what we changed
Yes, Juris Digital has negative reviews. Below are the recurring complaints, where they came from, what was actually true, what we changed, and how a prospective partner can pressure-test those changes before hiring us.
When one of our partners isn't happy, that's on me. We don't hide our bad reviews. I read every one, own our part, and fix what went wrong.
We aren't perfect, and I won't pretend we are. When we get something wrong, I want to hear about it, and I want us to fix it. I started this company in 2010, I still run it, and I am not going anywhere.
Casey Meraz, Founder & CEO, Juris Digital
Account manager continuity
3 reviewsWhat partners told us
Some partners had their account manager change partway through and felt attention dropped over time.
What was true
During a stretch of fast hiring we had more turnover than we wanted, and a few accounts changed hands without a clean handoff.
What we changed
Every account now has a named lead and a written handoff, backed by a bigger, steadier team under our COO, Leann Pickard, and our own software platform that keeps every handoff clean and everyone on the account up to date, so context carries over when staffing changes.
Where it stands now
It shows up in our current Google rating of 4.9 out of 5 from 76 reviews.
Quality assurance and SEO basics
1 reviewWhat partners told us
A partner felt we missed basic SEO items and that our quality checks were not consistent.
What was true
On at least one project our review before delivery did not catch things it should have.
What we changed
We put money into training and added a review step before anything ships, with one person signing off that the basics are covered.
Where it stands now
Our Google rating now sits at 4.9 out of 5 from 76 reviews.
Content accuracy
1 reviewWhat partners told us
A partner got work that had another firm's name in it.
What was true
A mistake in how we produced content let one partner's material reach another.
What we changed
We built a content team and a review step that keeps each firm's work separate, so one partner's material cannot reach another.
Where it stands now
The process has held since, and we check accuracy before anything goes out.
Billing and offboarding
2 reviewsWhat partners told us
Partners said they were charged after switching providers and found it hard to reach a direct contact while leaving.
What was true
Our cancellation and final billing were not clear enough during the handoff out.
What we changed
We wrote a clear cancellation policy, set a final billing window, and gave every partner a named contact for leaving.
Where it stands now
Exits now follow that written process, and a billing mistake gets refunded without anyone having to chase us.
Had a different experience? Tell me directly.
If you're a current or former partner, I want to hear it, good or bad. This form comes straight to my inbox, and I read every one myself. Casey
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